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Why should I stop duplicate payments before posting?
If you wait until after posting, your customer’s account will have been debited twice for a payment. This can cause tremendous embarrassment for your customer if it results in an overdraft or NSF condition.If your customer is lucky, no other legitimate payments will be impacted and they will just be confused by the posting and correcting entries.
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Why should I include ACH or other payment areas in duplicate payment identification?
Check payments are converted to ACH through ARC, BOC and other processes. Clerical errors have allowed the same check to be presented through ACH and as a check payment. Further, return checks can be represented as ACH payments, which have already been reported as a growing fraud risk. By reporting e-check payments to D upe Detective you prevent these errors and fraud items from being processed.
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How can I detect duplicate payments during my process flow?
It will take too long. It only takes seconds to enter and evaluate payments in the Dupe Detective database. Therefore the delay in your processing times is nominal.
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How can I be sure the reported duplicates are really duplicates?
We only report a payment as a duplicate if all of the following data is matched: the routing and transit number, account number, check serial number and amount. Further, the Dupe Detective database is updated for returns and other item changes that will effect the decision. Finally, you can add accounts and individual payments to a filter table in order to recognize specific customer’s behavior that creates valid duplicates.
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Some of my customers write duplicate checks for their own reasons. Won’t these be stopped too?
They would be if we didn’t give you the ability to list these specific payments and/or customers so we can exclude them from being labeled as duplicate payments.
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This will add a lot of cost to my processing because I want my staff to review the duplicates you report.
Not at all. In fact we expect to reduce your total operating costs with Dupe Detective by eliminating customer service calls and research cases. The Dupe Detective business rules engine allows you to determine which duplicate payments need to be reviewed by your staff for a final decision. All the others can be handled automatically. We also provide rules for exporting the duplicates to the appropriate systems for the most efficient handling. These rules can be changed quickly and easily by your Support or Supervisory staff so they can be updated as you learn more about your customer behavior.

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For more information on how Dupe Detective can eliminate risk and reduce expenses, including an ROI calculation for your bank, fill out the contact sheet below, then press the Submit button.